Terms and Conditions

1.1.These Terms and Conditions govern the use of AvantGart Dental Clinic's website, online appointment request system, and related services.

1.2.By selecting the compulsory agreement checkbox and submitting an appointment request, the patient confirms acceptance of the applicable booking Terms and Conditions.

1.3.The clinic may maintain records of the terms accepted and the corresponding appointment submission.

1.4.Acceptance of these Terms does not replace informed consent to dental treatment or remove rights protected by applicable law.

2.1.Submitting an online appointment request does not guarantee a confirmed appointment.

2.2.All requests are subject to review and approval by authorized clinic personnel.

2.3.The clinic may propose an alternative appointment date or time for legitimate operational or clinical reasons.

2.4.Patients should regard an appointment as confirmed only after receiving confirmation through the clinic's appointment management process.

2.5.Non-emergency appointments may be declined or rescheduled for legitimate reasons, subject to applicable law and professional obligations.

3.1.Regular operating hours are Monday to Saturday, from 9:00 AM to 10:00 PM.

3.2.Routine appointments are unavailable on Sundays.

3.3.The online appointment system is intended for routine dental appointments and must not be relied upon for emergency assistance.

3.4.Patients with urgent dental concerns should call 08039431342 or 09069193646 directly.

3.5.Emergency attendance outside normal operating hours depends on staff availability and is not guaranteed, subject to applicable emergency-care obligations.

4.1.Patients should provide accurate and reasonably complete contact information and appointment details.

4.2.During consultation, patients should disclose relevant medical history, medications, allergies, and other information reasonably requested for safe dental care.

4.3.Patients should promptly notify the clinic of changes that may affect their appointments or treatment.

4.4.Threats, harassment, deliberate property damage, fraud, and other unlawful conduct are prohibited.

5.1.Information provided on the website is for general informational purposes and does not constitute an individualized diagnosis.

5.2.Clinical recommendations are based on examination, professional judgment, and the circumstances of each patient.

5.3.Patients should receive appropriate explanations of proposed treatment, material risks, alternatives, and charges before giving informed consent.

5.4.Treatment outcomes may vary, and no particular result is guaranteed solely by information published on the website.

5.5.Nothing in these Terms excludes liability for negligence, fraud, or other matters where exclusion is prohibited by law.

6.1.Patients should notify the clinic as early as reasonably possible when they cannot attend an appointment.

6.2.The clinic may propose alternative appointment arrangements when necessary.

6.3.A proposed rescheduling arrangement remains subject to the required patient acceptance and clinic confirmation process.

6.4.Any applicable cancellation charges, deposits, or refund conditions must be disclosed before the relevant transaction and comply with applicable law.

7.1.Applicable consultation and treatment charges will be communicated through the clinic's billing process.

7.2.Patients may request reasonable explanations of proposed fees and completed transactions.

7.3.Payment disputes will be assessed in accordance with applicable contractual and consumer-protection rights.

7.4.The clinic shall not impose undisclosed or unlawful charges.

8.1.The clinic may capture clinical photographs, dental images, and videos for lawful healthcare-related purposes, including assessment, treatment planning, and medical documentation.

8.2.The clinic may use identifiable patient photographs, videos, treatment images, and testimonials for commercial advertisements, social media, websites, educational publications, and other promotional purposes where it has the lawful basis and authorization required for that use.

8.3.Acceptance of appointment Terms and Conditions does not, by itself, authorize publication of identifiable patient photographs for advertising.

8.4.Where promotional use is validly authorized, the clinic may reasonably crop, resize, format, or adapt approved materials within the scope of that authorization, without misleadingly representing the patient or treatment.

8.5.Declining promotional photography shall not, by itself, prevent access to ordinary dental services.

8.6.Withdrawal of promotional consent and the handling of previously published material shall be subject to applicable law.

8.7.Additional safeguards shall apply to children's images and sensitive treatment information.

9.1.The clinic shall maintain the confidentiality of patient information in accordance with applicable Nigerian law.

9.2.Relevant information may be disclosed where legally required or permitted, including for healthcare delivery, valid regulatory requests, court orders, protection of vital interests, and the establishment, exercise, or defence of legal claims.

9.3.Disclosures shall be limited to relevant information and subject to appropriate safeguards.

9.4.These Terms do not grant unrestricted permission to publish patient identities, medical records, photographs, or confidential information.

10.1.The clinic may retain lawful records concerning appointment requests, consultations, treatment, clinical consent, payments, communications, and complaints.

10.2.Records may be used to investigate disputes, establish relevant facts, satisfy legal obligations, and defend legitimate legal interests.

10.3.Records shall be protected, retained, and disclosed in accordance with applicable healthcare, confidentiality, and data-protection obligations.

11.1.Patients are encouraged to raise complaints through the clinic's official communication channels so the matter can be investigated.

11.2.Where reasonably possible, complaints should identify the relevant incident and provide supporting information.

11.3.The clinic and the patient may voluntarily explore good-faith discussion, negotiation, or mediation before commencing civil proceedings where appropriate.

11.4.Nothing in these Terms prevents patients from seeking lawful court remedies, urgent relief, reporting suspected criminal conduct, or approaching professional or regulatory authorities.

12.1.The clinic reserves its lawful rights concerning knowingly false allegations, fraudulent demands, intentional misrepresentation, and malicious unlawful conduct.

12.2.Where appropriate, the clinic may preserve evidence, obtain legal advice, and pursue remedies available under Nigerian law.

12.3.A complaint shall not be considered fraudulent or malicious solely because it is disputed, unproven, unsuccessful, or dismissed.

12.4.Nothing in these Terms restricts truthful reviews, good-faith complaints, or legally protected disclosures.

13.1.The clinic shall make reasonable efforts to maintain the functionality of its website and appointment services.

13.2.Temporary interruptions may occur because of maintenance, connectivity issues, or technical failures.

13.3.Patients may contact the clinic directly if the online appointment system is unavailable.

13.4.Nothing in this section excludes statutory obligations that cannot lawfully be excluded.

14.1.The clinic's official branding, original content, and other protected materials may not be commercially reproduced or falsely represented without appropriate authorization, subject to applicable intellectual-property law.

15.1.These Terms shall be interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.

15.2.Nothing in these Terms shall remove mandatory patient, consumer, or data-protection rights.

16.1.The clinic may revise these Terms where reasonably necessary.

16.2.The version associated with a patient's appointment submission should remain identifiable through appropriate records.

16.3.Changes shall not retrospectively remove accrued legal rights.